The difference between a contained event and a reportable breach is measured in minutes. When something's wrong, you need a responder who already knows your environment and can move through containment, eradication and recovery without relearning your network from scratch, not a ticket dropped into a queue. Here's what you can hold us to.
Cyberwall commits to a 15-minute triage response and acknowledgement, active engagement and containment within 1 hour, and a fully mobilized response team within 4 hours of any confirmed incident. These aren't targets we aim for: they're the commitment behind every engagement.
Every action is logged to a chain of custody standard your carrier and counsel can rely on, so recovery and the insurance claim move forward together, not one after the other.
We isolate what's affected, cut off attacker access, and remove the threat from your environment, stopping the bleeding before anything else. That includes segmenting or quarantining affected hosts, disabling compromised accounts, and rotating credentials and access keys an attacker may have touched, so the door is actually shut, not just the alarm silenced. Where it helps scope the intrusion, we map observed attacker behavior against the MITRE ATT&CK framework's known tactics and techniques rather than treating each indicator in isolation.
We determine how the incident happened, what was accessed, and how far it spread: the answers your board, your carrier and your counsel will all ask for. That means capturing volatile memory, log, and disk evidence before it's overwritten, preserving it under a documented chain of custody, and reconstructing the timeline from initial access through to whatever it touched last. From there we draw a clear line between what was actually exposed and what was merely at risk, a distinction that matters for both your breach notification obligations and your claim.
We support getting systems back online safely, and every action taken is documented to a standard your insurance claim and post incident report can rely on. Systems are rebuilt or restored from known-clean backups and validated before they're reconnected, rather than assumed clean because the alert stopped firing, and the written report we leave behind is built to stand on its own, in front of your board, your regulator, or your insurer, without needing us in the room to explain it.
SOC 2 Type II is an evaluation of how your controls actually perform over an audit period, not a one-time checklist, which is what separates it from a Type I report and why it carries more weight with clients, auditors and carriers alike. Under the security-related Trust Services Criteria, an auditor isn't satisfied by a policy document sitting in a shared drive. They're looking for evidence, sampled across the audit window, that when something goes wrong, your organization can identify it, respond to it, and recover from it in a way that's consistent, timely, and defensible after the fact.
In plain terms, that generally means an organization needs to show:
This is exactly what our engagement is built around, not a separate compliance exercise bolted onto the response. The 15-minute triage / 1-hour active engagement / 4-hour full mobilization commitment above is that "response on a timeline" requirement, in writing. The chain-of-custody standard behind every action we log is the evidence retention requirement. And direct coordination with your carrier and counsel during the response, not after, means the post-incident report is already built to the standard your own auditor, your board, and your insurer will each independently expect to see. If your organization is already SOC 2 certified, or working toward it, an engagement built this way is one less gap for your next audit to find.
Our documentation and chain of custody standards, covering how evidence is captured, hashed, and handled from the moment it's collected, are designed so that when your carrier and counsel review a claim, the evidence is already there and defensible.
Call us and a responder picks up. Not in one right now? Book a preparedness call so a containment plan already exists before you need it.